customer service associate

Company Name:
Direct General Auto Insurance
As a customer focused, friendly and outgoing individual you will support the office staff in attaining Direct's business goals. Individuals in this position will provide clerical and administrative support to the office staff, deliver outstanding customer service to Direct's potential and existing customers and engage in sales related/promotional activities both in-office and out in the community.
Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office
Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers
Complete sales related activities which further the Direct brand in the local market (outbound calls, car dealerships visits, local events, distribution of flyers, etc.)
Prepare and send information to customers and lien holders as instructed by Agent or Lead Sales Agent
Contact customers regarding account status and renewals
Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure
High School Diploma/equivalent required
Some prior customer service, sales or administrative experience required
Retail sales/business-to-consumer sales experience a plus
Demonstrated ability to develop and maintain customer relationships and provide excellent customer service.
Friendly, outgoing, and positive personality
Excellent interpersonal skills including written, verbal and presentation delivery with ability to clearly communicate the features and benefits of insurance and other ancillary products to customers.
Experience or strong willingness to develop key relationships and market products within community organizations and the local business community
Strong computer skills and aptitude to quickly learn new systems
Must have current valid driver's license and consistent access to a personal vehicle which can be utilized to complete business marketing activities in the local community
Individuals who have the position must be able to perform all essential job functions unaided or with reasonable accommodation. Direct General is an Equal Opportunity Employer (EOE).
Must obtain P&C; and Life License within 90 days of employment.
FT/PT: Full-time
Address: 835 Smithville Highway Suite 4
City: McMinnville
State: Tennessee
Zip Code: 37110

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